SHIPPING & RETURNS

RETURNS

We accept returns within 5 days of receiving your item. Returned items will be at the buyers expense, shipping is non-refundable. In all cases, all products up for a refund need to be in perfect condition and with no evident signs of usage, otherwise we will not provide a refund. Once we receive your return, it may take up to 2 business days to process the refund, if items are in perfect condition, a refund will be issued.

*We recommend that you request signature upon delivery, any items lost in transit will NOT be our responsibility.

If you’d like to proceed with a return and/or if you have an issue with your purchased item please send us an email info@bymikaela.ca.

SHIPPING

• Free shipping over $150 (Canada only)

• We ship with Canada Post

• We ship from Monday to Friday, excluding Holidays. Processing orders take 2-5 business days before being shipped.

• You will receive an email that will notify you the tracking number.

• We are not responsible for any lost packages.

• We do not cover customs clearance fees or duties your package may be subject to. ***

• We offer pickups to those in the Montreal/Laval area, send us an email or direct message on instagram for more information.